Refund policy
Last updated: 21 October 2026
14-day refunds. If TillOwn isn't right for your business, ask for a refund within 14 days of buying it and you'll get your money back in full.
How to ask for a refund
- Email hello@tillown.com within 14 days of your purchase.
- Include the email address you bought with and your order number. You can find both in your Lemon Squeezy receipt email.
- Telling us what didn't work is optional, but it helps us improve TillOwn.
What happens next
- Payments are handled by Lemon Squeezy, the merchant of record for our store (ICAREngine). The refund goes back to the card or payment method you used.
- How long the money takes to show depends on your bank or card provider, usually a few working days.
- Once refunded, your licence key is deactivated and TillOwn will ask for a licence again. Your till data stays on your computer. Export a backup first if you want to keep it.
After 14 days
If something's wrong after 14 days, email us anyway. We'd rather fix the problem, and we'll treat every request fairly. This policy doesn't affect your statutory rights.
The tablet app
The TillOwn tablet app for iPad and Android is free, so there's nothing to refund.